Support

Need an answer right now? Our live chat is your fastest route — agents are available around the clock and typically respond within a minute. If you prefer to speak directly, call one of our regional lines for instant assistance: Australia Toll Free: 1-800-094-816, Canada Toll Free: 1-877-907-4248, International: +44-808-238-9840, UK Toll Free: 0-808-238-9840. Phone queues are usually short; most callers are connected within a few minutes. We staff these channels 24/7 so someone is always ready to help.

Email support for detailed requests

For issues that need documentation or a careful review—like account verification, bonus queries, or detailed transaction investigations—email support@hippodromeonline.com is the right choice. Typical email replies arrive within 24 hours, and urgent cases are escalated for faster handling. When you include account details and any screenshots up front, we can resolve things more quickly.

Self-service answers that save time

Our Help Centre and FAQs cover the questions we get most often: account setup, deposits and withdrawals, bonus rules, wagering contributions, and common technical fixes. You’ll find clear step-by-step guides on deposit methods and troubleshooting, plus summaries of important bonus terms (for example, time limits for wagering and bonus expiries, and maximum cashout conditions for certain promotions). Use these resources first for a fast fix, and reach out if you still need a hand.

Support that knows the system — and cares about outcomes

Our team understands the details behind accounts, payments, and gameplay. Whether you’re checking a Bank Wire Transfer, clarifying a Neteller deposit, or asking about how a bonus was applied, we’ll walk you through what’s happening and what to expect next. We’re frank about requirements (identity checks or review timelines can add a few days), and we’ll keep you informed at every step until the issue is closed.

Quick guidance on payments and currencies

If you use Visa, MasterCard, Maestro, Neteller, Ukash, bank wires, or checks, our support staff can explain processing times, verification steps, and any limits that may apply. We handle transactions in AUD, CAD, and GBP and can explain currency-related considerations so you don’t face surprises during withdrawals.

Friendly, human help — whenever you need it

We aim to be direct, helpful, and reachable. If you’d like a place to start, check our full Hippodrome Casino review for more context on games, bonuses, and policies. If you still need us after that, pick the channel that suits you best — live chat for instant answers, phone for a personal conversation, or email for detailed follow-up. Our promise is clear communication and steady support until your question is resolved.